Refund Policy


Returns Policy:

If you would like to return your Bagaceous design and receive a refund or exchange, you are required to first request a Return Authorization Number RA# within 2 days of receiving your delivery.

Email us directly through our contact form with the following information before returning the item:

1. Your Name and address.
2. Reason for return.
3. Specify whether for replacement, exchange, or refund.
4. A photograph showing us your reason for return.

Our customer service team will review your request and determine whether or not you are eligible to receive a Return Authorization Number RA# If your request is successful we will email you a RA# within 48 hours.

If we agree, you need to return the item to the manufacturers address on the parcel within 14 days to be considered for a refund. We insist on insured and recorded delivery due to the contents being custom made.

Please clearly print your return address details on the back of the sealed package. Your item must be sent in the same condition it was sold in, in the original packaging, with proof of purchase and suitably packaged to not get damaged in return transit.

All returns must be sent by insured, trackable post for the full value of the item. Bagaceous cannot reimburse your shipping costs. We will not be held responsible for any items lost or damaged in transit.

You must obtain proof of posting from your postal method of choice and email us a copy on: louisacatharine@bagaceousdesigns.com Bagaceous is not responsible for damage or loss in transit.

We Reserve The Right:

Bagaceous reserves the right to reject any order. We also reserve the right to terminate any design for sale through our website at any time, without notice.